Frequently Asked Questions
Everything you need to know about your GravaStar gear.
What makes GravaStar products unique compared to standard electronics?
GravaStar merges high-fidelity audio and charging technology with a distinct sci-fi, mecha-inspired aesthetic. Our products are crafted from premium materials like zinc alloy and feature hand-painted details, making them both functional devices and collectible art pieces.
How long does international shipping take?
We ship worldwide. Standard international shipping typically takes 7-15 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return and warranty policy?
We offer a 30-day return policy for items in their original packaging. Additionally, all GravaStar electronics come with a 12-month limited warranty covering manufacturing defects to ensure your gear performs at its best.
Can I pair two GravaStar speakers together?
Yes, most of our Bluetooth speakers feature TWS (True Wireless Stereo) technology. This allows you to pair two speakers of the same model together to create an immersive left and right channel stereo sound experience.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options. All transactions are encrypted and secured for your protection.
Are the LED lights on the speakers and chargers customizable?
Many of our products, such as the Mars Pro and Supernova speakers, feature customizable RGB lighting with multiple color modes and effects that can be adjusted directly on the device to match your setup.